Fix it fast, or ask a person.

Opening balance plus the rows didn't equal the closing balance, so we refused rather than hand you wrong numbers. Download the statement again straight from online banking — PDFs that were printed, merged, or edited often lose rows.

The layout isn't one we read yet. Press Request this bank on the failed conversion — it sends us the bank name and error, never the statement. We add the columns by hand; upload the same file again after that. Check what already converts on Supported banks.

Scans go through OCR, but very faint or photographed pages can fail. A digital export from your bank's website converts best.

Enter the password when asked, or under “Password-protected PDF?” before converting. It unlocks the file in memory once and is never stored.

200 pages or 30 MB per file. Split longer statements by date range and convert each part.

Excel (.xlsx) with Transactions and Statement Info sheets, plus a matching CSV. Download within 24 hours — files are deleted after that.

Each plan includes pages per calendar month (UTC): 400, 1,000, or 4,000. Only successful conversions use pages. Your usage is on the Dashboard, and it resets on the 1st.

Open the Dashboard and choose Manage plan. Billing is handled by Dodo Payments.

Yes — within 14 days of your first payment. See the Refund & Cancellation Policy.

Check spam, then use “Resend verification email” on the log-in page. Or continue with Google.

Email Support from the address on the account. We delete the account and its history.